This issue usually happens due to a browser extension / add-on you have installed, which is blocking Facebook scripts from running on the game.

To resolve the problem, view your browser extensions / plug-ins / add-ons, and look for ones with names like "tracking blocker" or "script blocker". Disabling any extensions of this type should resolve the issue for you.

If you get errors or problems loading pages, the first thing to always try is clearing your browser cache & cookies.

You will need to log in to Facebook and the game again after doing this, but it often resolves strange little issues which happen from time to time.

If this fails to fix the problem, you could try using a different browser, which should prove whether it's a problem with your browser or a general problem with the app. If you don't have any other browsers installed on your computer, here are links for downloading our favourite browsers - try one of these:

• Google Chrome
• Firefox
• Safari

Finally, a number of browser plug-ins have been known to cause problems with Fairyland (and other apps too) - so we recommend checking what plugins you have installed on your browser and removing any unnecessary ones. In particular, any add-ons which are described as "tracking blockers" or "ad blockers" may interfere with the proper functioning of the game.

If all of these suggestions fail to fix the problem, please contact support by scrolling to the very of this page and clicking the 'Contact Us' option.

Attracting: Different wildlife are attracted to your Garden by a combination of the plants you have growing and the food which you leave out. To find our which wildlife are attracted by which plant/food combinations, look in the Wildlife Guide.

Spotting: When you visit any Garden with food on the table, it's possible that wildlife may be there too. You won't see it immediately - it will only show when you water a plant. If nothing pops up when you water a plant, then that means there is no wildlife there right now so you should probably wait a while before trying in that particular Garden again.

In Fairyland, you don't just 'buy' different backgrounds. (Where's the fun in that?!) Instead, you have to grow them, creating your own unique background by growing different effects in your Garden!

Some plants produce special background effects when planted in the correct 'magical pots', some you need to sprinkle Star Dust on to get the effect. You need to level-up to unlock different plants and magical pots and figure out which plants to grow in which pots to get your desired effect!

A couple of external Fairyland fan sites also have some very useful pages showing you some of the different effects and how you create them (see Freedom Fairies or ALFF Love for example)

Please note that Fairyland is not responsible for the content of these external sites, and we make no guarantee that the information on them is correct and up-to-date.

All Gardens work in exactly the same way - no Garden is luckier or unluckier than any other.

Being a game of chance, everyone will get short term runs of good luck and bad luck, and these will happen at different times for different players. But in the long run, everything always evens out.

However if you feel you are getting an extended run of bad luck, then it's worth checking your garden setup to see whether it can be improved (for example, common mistakes are accidentally deterring the wildlife which you are trying to attract, or using the incorrect type of feeding table or food.) Or you may simply be trying to attract wildlife which is "very rare" or "endangered" and therefore only ever visits very occasionally anyway - always remember to check in the Wildlife Guide and it will tell you how rare each type of wildlife is.

To play Fairyland on your phone, simply load your phone's browser (e.g. Safari) and go to www.fairylandgame.com - it should work as normal :)

Please note however that there is no separate downloadable "app" for Fairyland - just the regular browser-based version.

If you're having problems getting it working on your mobile browser, you could try (a) checking that you have the latest version of your mobile browser installed, (b) clearing the brower cache/cookies, (c) checking that "javascript" is enabled, or (d) if possible, you could try installing an alternative mobile browser to see if that works for you. On iOS, Safari tends to work best, and on Android we recommend Chrome.

Plants have 3 stages of growth: The initial green growth stage, the fully grown (flowering) stage and finally the ready for harvest (fruiting) stage. When your plant has changed from "fully grown" to "ready for harvest" (this can take a few days, depending on the plant), the option to harvest it will appear in the popup box. Don't worry about missing it - it will be obvious when it happens!

You move up Garden Levels by growing the required plants in your Garden and harvesting them. When buying a seed from the Shoppe, be sure to read the "level up" requirements at the top of the page - this tells you what you need to grow and harvest to reach the next level (you can also find this information in your Garden - scroll down the page a little and you'll see it!)

Yes you can!

Use your Diamonds to purchase "Diamond Dust" or "Fruiting Dust" from Ye Olde Fairyland Shoppe.

Sprinkle Diamond Dust on any plant during its first phase of growth to halve the remaining time until it is "Fully Grown" (you can repeat this multiple times, with each sprinkling halving the remaining time over and over again.)

To speed up the second phase of growth (from "Fully Grown" until "Ready For Harvest"), you need "Fruiting Dust". This can only be sprinkled once per plant.

The plant with the dark coloured popup title bar is the thirstiest in that Garden. This helps you target your water to where it will be most effective in preventing wilting!

The thirstiest plant is defined as being the one which will wilt next, or has already been wilting for the longest time.

It's in the same place as the seeds for Levels 1-7, however you need to click the "Levels 8-18" link on the left of the Shoppe page.

Yes!

In your Garden, click on (or hover over) the plant you'd like to move, and in the title bar of the popup you'll notice little arrows to move it left or right.

If you can't seem to figure out which pots you need to get the "precious" flowers required at these levels, we recommend asking for help on the forums - there are some people there who will be able to tell you which ones you need, or at least tell you the secret to figuring it out!

The Fairyland Wildlife Guide contains all the information you should need to know to get started (click the "wildlife" tab at the top of the page.)

If you're not having much luck spotting wildlife, here are a few good tips:

• Find quiet Gardens to hunt in - and add them to your 'favourites'. In quieter Gardens, you have a much higher chance (statistically speaking) of spotting wildlife
• If you use the 'advertisements' in the Wildlife Guide to find new Gardens, try to find ads which are a couple of hours old rather than the newest ones. These Gardens will usually be quieter.
• Check the 'Newsfeed' section in the Garden to see if someone else just watered. If they did, then there's less chance of you spotting something if you water straight after them (unless you get lucky and a critter arrived literally within the last few seconds!)
• Check the last visit times on platters before you water. If wildlife has only just visited, it doesn't often come again immediately afterwards (although it has been known!)
• Only water one plant in any Garden in each visit - if any wildlife is there, then you will always spot it upon your first watering. If you want to water again in that Garden, wait a while and come back.

Wildlife Levels are earned by reaching certin "milestones" in the number of Diamonds you have earned by spotting and attracting Wildlife in Fairyland. They're useful because they help you to unlock new "Magical Mushrooms" for growing in your Garden - these help to deter the mice!

No - if there's wildlife in the Garden at the same time as you visit, then you will always spot it when you water the first plant. So if you water a plant and there's nothing there, you're highly unlikely to find anything on the 2nd, 3rd watering etc.

This will hopefully encourage you to spread your precious water around more different Gardens, including some of the lesser visited ones (but always remember to take care of the thirstiest plants in each Garden, rather than just picking a random one to water!)

Wildlife arrives in Gardens all around the clock regardless of your timezone, which may mean it arrives in your Garden at night when you're asleep.

Remember that one of the ideas behind Fairyland is that you can build friendships with others from around the world, so even when you're asleep you will have friends in other timezones keeping your plants watered and spotting your wildlife!

If it's listed in the Wildlife Guide as "Rare" or "Very Rare", then that's exactly what it is! Even when you have the correct plants and food out in your Garden, there are no guarantees of attracting that wildlife immediately - it may take time.

There are often many things you can do to improve your chances however. Remember to do things like plant more than one of the plants which attract the wildlife you're after, check that you're not accidentally attracting any other "common" wildlife which might get to the food first, and use the lower/raised tables wisely. Working your way through the "Magical Mushrooms" to get to the more powerful "mouse deterrents" is also a very good idea too!

And of course, be sure to read carefully the special "help" section in the Wildlife Guide, which gives invaluable advice on increasing your chances.

Only the "Supershroom" is 100% effective against mice. For the regular Magical Mushrooms, you will need to work your way through and unlock them one by one by performing the tasks described in the Shoppe. You will find that they gradually become more powerful at deterring mice, making it easier for you to attract rarer wildlife.

Remember also that the deterrent effect only works when the mushroom is "Fully Grown" - Mushrooms no longer deter mice/mallards when "Ready For Harvest", or during their initial growth stages.

The other thing to remember is that deterring mice is only half of the story. You still need to set your Garden up well in order to attract other wildlife, else you'll still just get lots of mice (if you weren't attracting anything else at all, then mice would be the only wildlife with any attraction to your Garden!)

A common misunderstanding is that although (for example) the Pink Cap will reduce the mouse attraction power of your Garden by a whopping 90% (thus effectively making all mice "very rare"), this doesn't necessarily mean that you will get only 1 mouse in every 10 visits - it very much depends on what else you have in your Garden. So if you're only attracting other "very rare" wildlife, then you may still get quite a few mouse visits (though you can better your odds by having multiple attraction plants!) Also, if you're using the low platter, 3 types of mice (plus mallards) can reach that, so although each of them is now "very rare", that's still 4 other wildlife competing for the food.

However, if your Garden is well set up for attracting "average" wildlife, and you have a powerful fully grown Magical Mushroom, then you should get very few visits from mice indeed, especially on raised tables.

In summary, the main concept to understand is that attraction powers are all relative to each other and the skill of the game is in strategic Garden planning and figuring out what combinations will bring you the best rewards most often (hint: it won't necessarily always be the obvious things such as just going for the wildlife which is worth the most Diamonds!)

Don't worry - if wildlife is there when you water, then you will definitely spot it!

When looking back over the watering times, it's easy to think that maybe you should have spotted something due to the fact that the times are "backwards", i.e. X hours ago rather than X o'clock.

So, for example, if wildlife arrived 1h40m ago and stayed for 50 minutes, and you watered 1h55m ago, you might think that you watered while it was there, when in fact you actually watered 15 minutes before it arrived!

If you're confused by this, we recommend that you don't worry about trying to work out the times and just trust that Fairyland will credit you correctly when you spot something - it will do!

We often receive this comment, and we're not too sure why! (We actually speeded up wildlife visits considerably in a couple of game updates, and have never slowed them down!)

We think that this mix-up is probably just caused by a trick of the memory or perception, so to assure everyone that gaps do not get longer, we have published both the overall maximum time a plate of food will be eaten in, and also the maximum possible gap between any 2 wildlife visits, for each food type.

Food Type	Max Time Between Visits
Regular Food (5 Wildlife in 18 hours)	6 Hours
Organic Food (5 Wildlife in 12 hours)	5 hours
Superfood (20 Wildlife in 24 hours)	2.5 Hours

Yes!

We offer an option on the Buy Gold page allowing you to select a friend to gift the Gold and Star Dust to. Your friend will receive the Gold immediately after you complete the purchase - simply visit the Buy Gold page, and you'll see the option to select the friend to credit near the bottom of the page.

Unfortunately, some people had been setting up fake Facebook accounts just to collect free Gold and send it all to their main account by using Gold Dust. We therefore had to restrict the Gold Dust feature such that only purchased Gold can be gifted.

For any problems relating to buying Gold, please click here to contact us.

Great! Fairyland has been built and continually improved based upon suggestions from our community. Please visit this page to send us your suggestions/feedback!

Firstly, we apologise for the glitch and hope it hasn't spoiled your enjoyment of Fairyland too much!

Please browse through the rest of the items on this help page to check whether your problem is already addressed here. If it is not, then please visit our problem report page and fill in the form, including the steps to take to reproduce the problem.

If your problem is more of a question than a bug report then please try our forums page where there are many helpful Fairyland folk to be found!

Click here to invite your friends to play!

Yes - you can upload your own image from this page.

Fairyland is a very sociable place, but we also respect the fact that many people don't wish to receive lots of friend requests from people they only know through an application. Therefore, we do not currently provide a direct mechanism for adding another user as a Facebook friend. Instead, you can simply add the Gardens of new friends to your "Favourite Gardens" list, so you can easily return to them whenever you wish.

We also recommend that you invite your existing Facebook friends to join you in the app - it's a great way to keep in regular contact! To invite friends to Fairyland, click here!

These are our recommended browsers, along with links for downloading them.

For Windows users:

• Google Chrome
• Firefox

For Mac users:

• Google Chrome
• Safari
• Firefox

For mobile device users:

• On iOS (iPhone/iPad) we recommend using Safari
• On Android we recommend using Chrome

If you no longer wish to play, you have 2 options:

• Freeze your Garden. To do this, click the "freeze time" button (a blue clock icon) in your Garden - you can then easily come back to it in the future if you wish!
• Remove the app (just like you would remove any other Facebook app - click your Applications menu in the bottom left of the page and select "Edit Applications")

Thanks for trying out Fairyland!

If you no longer wish to play the game, and would like us to permanently delete your account data, please Contact Us to request this, and we will ensure your data is deleted promptly.

Please note that this will permanently and irreversibly delete your account data, so if you did wish to play again in the future, you would need to begin again from scratch.

It's extremely rare for problems to happen in Fairyland, but should you find you have someone leaving unwanted messages in your Garden, you can choose to block them from your Fairyland Profile/Garden entirely.

To do this, view their Fairyland Profile (by clicking their name anywhere it appears in the app, such as on a wallpost or a Garden newsfeed) and under their profile picture you'll see the option to block.

If you wish to play in 'friends only' mode (so your garden is only accessible to you and your Facebook friends), you can do so from this page.

Note that when you are in 'friends only' mode, you can also only visit your friends' gardens in return - you don't get the benefit of being able to visit other public Gardens.

Note also that you can only switch your account to 'friends only' mode at most once every 30 days (this is to prevent misuse of this feature.) You can of course make your Garden public again at any time should you wish to do so.

Our Privacy policy can be viewed here

We try our best to run Fairyland in an environmentally responsible way and to have a positive impact on our planet, and as part of this we have decided to make regular donations to a Rainforest Protection programme.

We have integrated these donations into the game so you can see that you are saving rainforest as you play. How this works is that for every plant successfully harvested in every Garden, we pledge to donate a small amount of money to adopt and protect an area of rainforest. The area adopted is quoted in square feet (sq ft) and depends upon which plant was grown (plants which take longer to grow generally result in a greater area being adopted.)

The donation itself is made every few months, when we calculate the total area of rainforest adopted by all Gardens and then make a donation to adopt an equivalent area of rainforest. We make this donation to the Nature Conservancy's "Adopt An Acre" programme, which helps to protect areas of rainforest around the world.

The nice thing about the way the donations are pledged is that everyone who plays the game contributes to the total simply by harvesting plants in the game, which is completely free to do. The donations are not related to any purchases you may make in the game - everyone contributes just by playing :)

Please note that Fairyland is not affiliated with the Nature Conservancy - we have simply selected their "Adopt An Acre" programme as an appropriate and worthwhile cause to support.

To see the donations we have made to date, click here